Shipping & Returns
Everything you need to know about getting your order and our return policy.
Free Shipping
On orders $100+
Discreet
Plain packaging
30 Days
Return policy
Fast Processing
1-2 business days
Shipping Information
Standard Shipping
5-7 business days
Free on orders over $100, otherwise $15
Express Shipping
2-3 business days
$25
Overnight Shipping
1 business day
$40
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name. The return address shows only a generic business name for your privacy.
International Shipping
We ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Processing
Orders placed before 2 PM EST on business days are typically processed the same day. Orders placed after 2 PM or on weekends/holidays will be processed the next business day.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility
- Items must be returned within 30 days of delivery
- Items must be unused, unworn, and in original packaging
- All tags must be attached
- Proof of purchase is required
Final Sale Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:
- Intimate accessories that have been opened
- Personal care items (bath products, massage oils opened)
- Items marked as "Final Sale" at time of purchase
How to Return
- Log into your account and go to Order History
- Select the order and items you wish to return
- Print the prepaid return label
- Pack items securely and attach the label
- Drop off at any authorized carrier location
Refunds
Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Need Help?
If you have questions about shipping or returns, our customer service team is here to help.
Contact Support →